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Privacy Policy

Calming Canines Dog Training and Behaviour

Last updated: March 2026

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1. Introduction

Calming Canines Dog Training and Behaviour (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services.

2. What information we collect

We may collect personal information including:

  • Full name

  • Email address

  • Phone number

  • Suburb/location

  • Information about your dog (e.g. breed, age, behaviour)

  • Service preferences and booking details

  • Any additional information you provide via forms, enquiries, or communications

This information is typically collected when you complete an enquiry or booking form on our website.

3. How we collect your information

We collect personal information through:

  • Website enquiry and booking forms

  • Phone, email, or social media communication

  • In-person consultations or training sessions

  • Newsletter sign-ups or marketing opt-ins

4. Why we collect your information

We collect and use your information to:

  • Respond to enquiries and provide services

  • Assess your dog’s needs and suitability for training or daycare

  • Manage bookings, appointments, and payments

  • Communicate with you about services, updates, or changes

  • Improve our services and customer experience

  • Send marketing communications (only if you opt in)

5. Disclosure of personal information

We may share your information with:

  • Team members and trainers within Calming Canines

  • Service providers (e.g. booking systems, email platforms)

  • Payment processors (if applicable)

We do not sell or rent your personal information to third parties.

6. Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security.

7. Cookies and website data

Our website may use cookies or similar technologies to:

  • Improve website functionality

  • Understand how visitors use our site

  • Enhance user experience

You can disable cookies through your browser settings.

8. Access and correction

You have the right to request access to the personal information we hold about you and request corrections if needed.

To do so, please contact us using the details below.

9. Marketing communications

If you opt in, we may send you emails or SMS about services, updates, or promotions.

You can unsubscribe at any time by:

  • Clicking “unsubscribe” in emails

  • Contacting us directly

10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

12. Contact us

If you have any questions or concerns about this Privacy Policy, please contact:

Calming Canines Dog Training and Behaviour
📧 info@calmingcanines.com.au
📞 0410 079 995

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